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Setting Up Your Customization Options

The Customization section of the HRA Console allows you to control the branding, layout, contact info, and other presentation settings for each of your HRAs. You can set these at the corporate level (to apply to all HRAs) or individually by HRA if you need flexibility across service lines or regions.

📹 Watch the video overview on Customization Settings


Corporate vs. HRA-Level Customization

There are two ways to customize your HRAs:

Corporate-Level Customization

  • Sets global defaults across all HRAs
  • Managed from the Corporate View > Customization
  • Ideal for organizations with standardized branding or legal language

HRA-Level Customization

  • Available for each individual HRA
  • Useful when service lines or regions require different branding, logos, or contact info
  • Any modules locked at the corporate level cannot be edited at the HRA level

📸 (Screenshot: customization modules locked/unlocked)

customization1

 


What You Can Customize

Each HRA includes a set of customizable modules. Depending on your user role and access level, you can adjust:

Module What You Can Do
Colors & Appearance Set primary brand color used across HRA elements
Organization Branding Upload your logo and configure layout preferences
Application Branding Change the HRA display name (e.g., “Heart Risk Quiz”), background image, and app logo
Contact Info Enter phone numbers, links, and service line descriptions shown in emails and risk reports
Splash Screen Modify intro content and logo placement on the first screen
User Action Emails Customize the post-completion risk report email
Analytics & Tagging Add GTM, GA4, Tealium, or custom code snippets
Custom Questions Add up to 10 additional questions at the end of the HRA
Questionnaire Customization Edit some question language and fields such as address or phone number
Report Customization Modify the content displayed in the user’s final risk report

📸 (Screenshot: Customization menu with key modules highlighted)

customization2

 


Publishing Changes

Once you’ve made your edits:

  1. Click Save Changes within the module
  2. Navigate back to the dashboard and click Publish to push updates live


Best Practices

  • Use corporate overrides for branding and legal settings to ensure consistency

  • Preview changes before publishing using the Preview HRA module

  • Update contact info for each HRA to reflect accurate service line details

  • If using custom user agreement language, upload it in the Legal & Compliance module

 💡Check out our article on Legal & Compliance Settings 




 If you’d like to learn more, check out these resources:

If you need any help navigating the HRA Management Console or have features you wish to see added, don’t hesitate to contact your Client Success representative!

Email: hrasupport@unlockhealthnow.com